Few things make consumers feel more connected to a brand than an experiential activation. But in the age of pop-ups, it’s not easy to design an activation that stands out. Monica Gomez, the founder and chief executive officer of The Concierge Club, a premium, full-service events and experiential marketing agency, says that “unexpected moments, surprises, and personal touches” are key to creating a lasting impression on consumers. Since launching the company in 2011 — first as
What makes a successful retail activation? Unexpected moments, personal touches
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