Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

AI-powered chatbots boost online holiday sales

Shoppers used AI-based chatbot services 42 per cent more than a year ago.

image descriptionimage descriptionimage description
Get the latest from Inside Retail straight to your inbox.Join over 100,000 retailers who rely on our daily news, views and intelligence - it's free.

More from Business

Filipina actress Belle Mariano wearing Shein denim

Shein scales up eco-friendly denim production

Full body image of One Mile founder and creative director Sammy Robinson in beige dress and black thongs laying on tiled nuetral background of new Bondi Beach store.

How One Mile caters to tall girls and is evolving with founder Sammy Robinson

2024 J Crew campaign featuring a woman in a blue dress.

Gap, J Crew, and Abercrombie: The retail comeback stories you need to know

Panpuri Hong Kong flagship’s storefront at K11 Musea

Panpuri CEO Vorravit Siripark talks Kose acquisition and future of Thai beauty

Nordstrom storefront in Cincinnati

Nordstrom’s privatization to give room for long-term changes, says analyst

Staff members working at the Coach Coffee Shop at the Jersey Shore Premium Outlets.

Why third spaces are the retail trend to tap into in 2025

Retailers tough return policies spark customer backlash

Christmas-themed living room furniture from The Container Store

Business as usual as Container Store lenders approve fresh Chapter 11 plan

laura ashley hand blender

Marquee Brands acquires Laura Ashley from Gordon Brothers

Zero Co ForeverFill shampoo and conditioner sitting in the shower

Zero Co is making single-use sustainable again

Party City storefront in Salinas, California

Party City begins winding down after survival plan fails

Alibaba quits Sun Art stake for $1.6 billion as it refocuses on e-commerce

A man wearing a blue shirt, sitting at a desk, holding a phone and looking at a laptop smiling.

New year, new goals: Elevating CX and team expertise in 2025

A man standing at the cash register in a Costco store in front of a sign about memberships.

Costco reports Q1 sales growth, highlights membership and e-commerce strength

Nike air max shoes in four colors

Nike’s sales fall in second quarter as turnaround continues

steak dish from LongHorn Steakhouse

Darden Restaurants posts higher sales in second quarter