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Customer IR Pro

The value of loyalty in an age of AI and unpredictability

Phoebes Garland
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E-commerce

How AI agents are taking over product discovery – and checkout

Robert Stockdill
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E-commerce IR Pro

Why China’s shopping festival Double 11 shopping festival is losing its spark

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Payments

PayPal flags smaller basket sizes, cautious shoppers amid macro uncertainty

Manya Saini
Luxury IR Pro

Curating success: How The New Trend is redefining luxury retail

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Customer

OpenAI slipped shopping into 800 million ChatGPT users’ chats − what comes next?

Gina Cui
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Regulatory

In defense of surveillance pricing: How personalization could promote equity

Aradhna Krishna
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Data IR Pro

WGSN analyst on how Asia’s data-driven consumers are reshaping retail

Tong Van
Strategy IR Pro

Beginning Boutique’s international success is fueled by customer obsession

Stephanie Caite Chadwick
Furniture & homewares IR Pro

Jonathan Adler on blending glamour and wonder in retail

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[Left to right] Bennett Fox-Glassman, Macy’s SVP of customer journey, Sara Kleinma, Ruggable’s North American general manager and Primark US’s head of marketing sitting next to Tara Paxton, the founder and CEO of Huemanize on the Shoptalk Fall stage.
Strategy

Shoptalk Day 3: Macy’s, Anthropologie talk customer retention and leadership

Nicole Kirichanskaya
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Luxury IR Pro

Battle for relevance: Why some legacy brands click with Gen Z and others don’t

Samantha Marshak
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Financial

Inflation helps underpin August retail sales growth

Neil Saunders
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Travel retail IR Pro

Tourist trap: The risks of becoming over-reliant on overseas shoppers

Michael Baker
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Financial IR Pro

Is Urban Outfitters’ Gen Z growth strategy behind analysts’ upbeat forecasts?

Nicole Kirichanskaya
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Food & beverage

Food retailers hoping for a boost as wary diners shun restaurants

Paolo Laudani
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Customer

Inflation underpins above-average retail sales growth in July

Neil Saunders
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Customer IR Pro

New insights into Gen Z and how brands can tap into their search for connection

Nicole Kirichanskaya
Sustainability IR Pro

Are rental platforms making a fashionable comeback?

Stephanie Caite Chadwick
A young child standing next to his mother holding a red Target shopping basket in the middle of a store aisle.
Strategy IR Pro

What Target’s end to price matching signals about its future strategy

Nicole Kirichanskaya
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