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Amazon unveils Alexa+ with AI upgrades – what retailers need to know

The logo of Amazon's Alexa + is displayed on a screen during an Amazon Devices launch event in New York City, US
Amazon’s Alexa+ brings AI-driven personalization – how will it impact retail and e-commerce? Reuters
Amazon on Wednesday unveiled the first major overhaul of its Alexa voice assistant since its introduction more than a decade ago, embedding it with generative artificial intelligence. The effort carries significant weight at Amazon, which has plowed billions of dollars into Alexa since its launch in 2014 in the hope of putting the service into a range of devices and ultimately driving sales on its main e-commerce website. “Alexa knows almost every instrument in your life, your schedule, yo

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