AI
![[Left to right] Travis Katz, YouTube’s GM & VP of shopping, Jessica Alba and Zia Daniell Wigder, Shoptalk’s global president.](https://insideretail.us/wp-content/uploads/2026/03/shoptalk-vegas-2026-day-three-530x294.jpg)
Strategy
Shoptalk Vegas Day 3: Macy’s, New Balance and Jessica Alba discuss reinvention
"It all boils down to how you make a customer feel, and that's through genuine care, hospitality and building trust in the moment....
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![[Left to right] Hilary Milnes, executive Americas editor at Vogue Business, Anca Marola, Sephora’s global chief digital officer and Mahak Sharma, OpenAI’s head of product partnerships.](https://insideretail.us/wp-content/uploads/2026/03/shoptalk-vegas-2026-day-one-530x294.jpeg)
