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[Left to right] Travis Katz, YouTube’s GM & VP of shopping, Jessica Alba and Zia Daniell Wigder, Shoptalk’s global president.

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Shoptalk Vegas: Reddit and YouTube discuss next-gen search

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[Left to right] Travis Katz, YouTube’s GM & VP of shopping, Jessica Alba and Zia Daniell Wigder, Shoptalk’s global president.

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Shoptalk Vegas Day 3: Macy’s, New Balance and Jessica Alba discuss reinvention

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[Left to right] Hilary Milnes, executive Americas editor at Vogue Business, Anca Marola, Sephora’s global chief digital officer and Mahak Sharma, OpenAI’s head of product partnerships.

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Shoptalk Vegas Day 1: Gap, Sephora and Wayfair discuss retail in the age of AI

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[Left to right] Bennett Fox-Glassman, Macy’s SVP of customer journey, Sara Kleinma, Ruggable’s North American general manager and Primark US’s head of marketing sitting next to Tara Paxton, the founder and CEO of Huemanize on the Shoptalk Fall stage.

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Shoptalk Day 3: Macy’s, Anthropologie talk customer retention and leadership

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Kim Lefko, Ace Hardware’s chief marketing officer, and joe Laszlo, Shoptalk’s global head on insights on stage at Shoptalk Fall.

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Target, Ace Hardware and Coach discuss curation on day two of Shoptalk Fall

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Retail Untangled podcast Las Vegas Klaviyo banner

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How deploying AI in CRM solutions is powering retail into an exciting new era

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Adeela Hussain Johnson, CEO of luggage retailer Béis on stage at Shoptalk Spring 2025 conference.

Strategy

Shoptalk day three: Wayfair, Béis and Lowe’s execs discuss customer retention

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Sapna Parikh, Kendo Brands’ chief digital officer, Alexis Hoopes, Ebay’s vice president of global fashion, Elizabeth Garry, Pandora’s vice president of e-commerce, Patrick Buchanan, Lulus senior vice president of market and Lindsey Mazza, Capgemini’s global retail lead standing on stage at Shoptalk 2025.

Strategy

Sephora and Kendo Brands execs talk tech and storytelling on day two of Shoptalk

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Gap Inc.’s CEO Richard Dickson talking with CNBC retail reporter Courtney Reagan on stage at Shoptalk Spring 2025.

Strategy

Gap, Reformation and Sweetgreen execs talk customer experience at Shoptalk 2025

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Times of intense retail change offer opportunities – but not for boring brands

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There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get

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From information overload to actionable insights: Putting customer data to work

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While Amazon, Walmart dominate retail media there is room for every retailer

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As marketplaces thrive, brands who ignore them do so at their peril

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Emails to millions don’t work anymore. Here’s how to get personalization right

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Why retailers are racing to adopt AI-powered personalization

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Post-pandemic, US shopper behavior is changing dramatically. Here’s how

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Mobile commerce

Consumers love shopping by mobile phones. But brands are lagging on apps

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Ulta, Skims execs discuss keeping up with consumers at Shoptalk Fall day three

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J Crew, Macy’s discuss customer data, product mix at Shoptalk Fall day two

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