Retail Untangled

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Supply chain

Retail’s ant-to-elephant problem: When growth breaks the supply chain model

Robert Stockdill

Workforce

Why AI may make retail’s frontline employees more valuable, not less

Robert Stockdill

Payments

How payment data is reshaping retail customer engagement

Robert Stockdill

AI

The AI revolution is just beginning: How Agentic AI will transform CX

Robert Stockdill

Retail Untangled Episode 28 graphic

Marketing

Forget KoLs: Embrace the rise of micro- and nano-influencers

Robert Stockdill

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Strategy

Investing in women leaders: Why ongoing development is non-negotiable

Robert Stockdill

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Marketing

How deploying AI in CRM solutions is powering retail into an exciting new era

Robert Stockdill

Customer

Times of intense retail change offer opportunities – but not for boring brands

Robert Stockdill

E-commerce

There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get

Robert Stockdill

Data

From information overload to actionable insights: Putting customer data to work

Heather McIlvaine

Marketing

While Amazon, Walmart dominate retail media there is room for every retailer

Robert Stockdill

Strategy

As marketplaces thrive, brands who ignore them do so at their peril

Robert Stockdill

Data

Emails to millions don’t work anymore. Here’s how to get personalization right

Heather McIlvaine

AI

Why retailers are racing to adopt AI-powered personalization

Robert Stockdill

Customer

Post-pandemic, US shopper behavior is changing dramatically. Here’s how

Robert Stockdill

Mobile commerce

Consumers love shopping by mobile phones. But brands are lagging on apps

Robert Stockdill