Retail Untangled

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AI

The AI revolution is just beginning: How Agentic AI will transform CX

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Marketing

Forget KoLs: Embrace the rise of micro- and nano-influencers

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Strategy

Investing in women leaders: Why ongoing development is non-negotiable

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Marketing

How deploying AI in CRM solutions is powering retail into an exciting new era

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Customer

Times of intense retail change offer opportunities – but not for boring brands

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E-commerce

There’s a ‘huge gulf’ between the CX shoppers expect online – and what they get

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Data

From information overload to actionable insights: Putting customer data to work

Heather McIlvaine

Marketing

While Amazon, Walmart dominate retail media there is room for every retailer

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Strategy

As marketplaces thrive, brands who ignore them do so at their peril

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Data

Emails to millions don’t work anymore. Here’s how to get personalization right

Heather McIlvaine

AI

Why retailers are racing to adopt AI-powered personalization

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Customer

Post-pandemic, US shopper behavior is changing dramatically. Here’s how

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Mobile commerce

Consumers love shopping by mobile phones. But brands are lagging on apps

Robert Stockdill