Inside the new tactics employed by retailers to woo AI agents

People looking at their phones in Manhattan
From lookalike search to AI-optimised listings, retailers are rolling out new capabilities
Big retailers traditionally spend millions on attracting eyeballs for the holiday season. Now, they’re looking to get noticed by something else – AI agents. Most of this holiday season’s projected $253 billion in US online sales will happen through website visits or standard online searches that favor companies that spend big on search engine ads. But chatbots like OpenAI’s ChatGPT or Google’s Gemini have become part of the mix, with shopper-facing tools that can

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