Analysis: With great growth comes great responsibility

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The Covid-19 pandemic has sent a wave of disruption through the retail industry. While some parts of the sector have been under significant strain, the impact has been a positive one for others, and, from the food and home categories to e-commerce, some players have seen rapid growth in the past couple of months. Retailers may think that all consumers really want now to ensure on-going loyalty and growth are safe shopping experiences, click-and-collect or fast home delivery, but this is just one

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