Wayfair to restructure operations as COO steps down

Wayfair to restructure operations as COO steps down.
Wayfair CEO says changes will strengthen the company’s decision-making.  (Source: Wayfair)

Wayfair’s COO Dr Thomas Netzer, will step down from his role by the end of this year. Following his departure, the company plans to merge customer- and supplier-focused activities with its supply chain capabilities.

Meanwhile, current CCO Jon Blotner will be appointed president of commercial and operations. He has been with the company since 2016 and has held various leadership roles.

Niraj Shah, CEO, co-chairman and co-founder of Wayfair, said the integration will strengthen the company’s decision-making and ability to lead in the market. 

“We have a tremendous opportunity to bolster relationships and deliver even greater value across our customer and supplier experiences with our world-class logistics,” said Shah.

“Building on the momentum we’ve gained over the last two years to be at all-time highs in market share, I’m excited about this evolution and its role in solidifying our position as the top destination in the home category.”

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