As essential services, supermarkets have played a critical role in supporting communities through the pandemic, and with New Zealand enforcing one of the toughest lockdown measures globally, the pressure was even greater across the Tasman at Countdown Supermarkets. In this video, Inside Retail’s Ruth Hogan chats with Daniel Chasemore, internal communications manager at Countdown, about supporting staff during this difficult time, empowering leaders to connect with staff beyond work, and ho