We care about your privacy.

We use cookies to improve your experience, maintain your security, and serve you personalised content. By closing this notification or clicking “Accept”, you consent to our use of all our cookies.
For more information please see our privacy policy.
Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

BusinessStrategy

KFC COO Rob Swain on leadership, growth and the secret to career longevity

KFC COO Rob Swain standing on stage at the 2025 Qualtrics X4 Experience Management Summit.
“You’re driving your own bus while the organization is sitting in the passenger seat.”
By Nicole Kirichanskaya
20
Rob Swain is a ride-or-die employee for KFC, the American fast-food restaurant chain specializing in fried chicken. As of April 2024, KFC is the world’s second-largest restaurant chain after McDonald’s, with over 30,000 locations across 150-plus countries and territories.  Since first joining the team in 2009 as an area coach, Swain has steadily worked his way up the corporate ladder to reach his current position as KFC’s global chief operations officer.  Inside Retail connected

This content is for IR Pro subscribers only.

Subscribe now to unlock an all-access pass.

IR Pro - monthly

$1 for the first 30 days.(Auto renews at $20 per month.)
  • Unlimited news access
  • Daily IR Pro content straight to your inbox
  • Exclusive members only masterclasses (live and on-demand)
  • Weekly careers advice
  • Independent research reports and forecasts
  • Indepth interviews with industry leaders and experts
  • Weekly and quarterly digital magazines delivered to your inbox
Subscribe now
Retailer’s choice

IR Pro - annual

$199 per year.(Auto renews annually.)
  • Unlimited news access
  • Daily IR Pro content straight to your inbox
  • Exclusive members only masterclasses (live and on-demand)
  • Weekly careers advice
  • Independent research reports and forecasts
  • Indepth interviews with industry leaders and experts
  • Weekly and quarterly digital magazines delivered to your inbox
Subscribe now
Are you sure you want to leave?
Yes, leave this page Stay