Jaquie Scammell is the award-winning author of The Future of Service is 5D, Service Habits (2nd ed) and Service Mindset. She’s an eminent keynote speaker, a thought leader in the field of service leadership and the CEO and founder of ServiceQ – a business which partners with organisations to reimagine their service culture and develop conscious service leaders, engaged employees and loyal customers. Find out more at www.serviceq.co.